Updated April 12, 2020
Stay Home, Stay Safe, & Stay Healthy
Your credit union is doing its part to keep you, our staff, and our community healthy while continuing to provide the financial services you need. Many of our employees are working from home but they have full access to our systems and calls are being forwarded to them. We are ready to help with your financial needs. Contact us by phone at 307-432-7400, email us at firstname.lastname@example.org, or text us at 307-432-7400. Lending questions can be emailed directly to email@example.com or by text to 307-432-7422.
We anticipate no interruption of our core services. We have partnered with leaders in the financial services industry for our core products. They include the Federal Reserve Bank, Jack Henry & Associates, and COOP Financial Services. They all have robust and well tested business continuity plans. There is no indication the US utilities infrastructure will be impacted by COVID-19.
Your funds are safe, too. Your deposits at the Credit Union are insured to at least $250,000 by the National Credit Union Administration (NCUA) and backed by the full faith and credit of the United States. Go to ncua.gov for more information about your coverage.
Use Remote Services When Possible
To comply with the health order issued by Gov. Gordon, we encourage you to stay at home and use our remote services. Our home banking system, NetTeller, and mobile banking app, AirTeller, give you access to your account without the need to come to the credit union. If you are not yet set up for our remote services, contact us.
Our drive-up is open regular hours but expect longer wait times. Due to social distancing guidelines, only one person at a time will be working the drive-up. To avoid the wait, put deposits in the night-depository. It is built in to the south-east corner of the building next to the drive-up window. You can also mail them to us or use any deposit taking ATM. Deposits at ATMs will automatically be placed on hold. Contact us to have the hold released.
Non-employees will be allowed in the credit union only when absolutely necessary. Before coming to the credit union, contact us for an appointment and carefully consider your need to enter our building. Again, most transactions can be completed without the need for close personal contact. You must give us the reason you need access when you make the appointment. You may also be ask about your current health status and that of all individuals in your household. This is to protect your health and that of our staff.
Limit Your Use of Cash
Social distancing guidelines strongly recommend against the use of cash. Many businesses including some restaurants and the City of Cheyenne have stopped accepting cash. If you decide you must have cash, please use an ATM. If would need a higher daily withdrawal limit, contact us. Find an ATM near you with this link.
Let Us Help
Whether it is with normal business or concern about what the pandemic will do to your income, we are here for you. The Families First Coronavirus Response Act” (H.R. 6201) and the Coronavirus Aid, Relief and Economic Security (CARES) Act have been approved by the US Congress. This will protect the income of most families but we are prepared to work with any member whose income is reduced by current events. This includes not only payments on your loans with us but ensuring you have money for living expenses, too. We understand the anxiety surrounding this uncertainty, but please talk with your employer and understand their plans before contacting the credit union. We can best help you when we know the facts.
Get Information from Reliable Sources
For the latest information on how to keep you and your family safe, use only the most reliable source. The US Centers for Disease Control & Prevention (CDC) is the best place to get the information you need to stay healthy. Do not rely on information from social networking sites.
Be Confident Things Will Get Better
We live in a strong, caring community. Just like your credit union will be with you for financial services, your family, friends, and neighbors will be there to help with everything else.
Stay Home, Keep Your Distance, and Wash Your Hands
Any additional actions will be posted to our website and our social media pages.
Phone – 307-432-7400
General Email – firstname.lastname@example.org
Lending Email – email@example.com
General Text Messages – 307-432-7400
Lending Text Messages – 307-432-7422