ONLINE AND DIGITAL SERVICES PRIVACY POLICY
At First Education Federal Credit Union, we respect your privacy. This policy explains how we collect, use, share, and protect personal information through our digital services and how to contact us about your information.
Effective: 11/01/2026
SERVICES COVERED
This policy covers our website, firstedfcu.com; AirTeller online and mobile banking and alerts; and our online loan application service.
Independent third-party websites linked from our digital services have their own privacy policies. Review those policies to understand how those websites handle your information.
INFORMATION WE COLLECT
Depending on the service you use, we collect:
• Information you provide, such as your name, address, email address, telephone number, and tax identification number.
• Account and transaction activity, including requests and transactions made through our digital services.
• Device and website activity, such as your IP address, device, browser, operating system, access dates and times, referring website, and pages visited.
HOW WE USE INFORMATION
We use this information to provide services, process transactions, verify identity, prevent fraud, improve our services, market our products and services, and meet legal and regulatory requirements.
COOKIES AND PRIVACY SETTINGS
Cookies are small files that help websites recognize your browser and remember information about your visit. We use cookies to recognize trusted devices, authenticate users, maintain sessions, and analyze website use.
[FOLLOW-UP — Confirm this list with each service provider. The original policy also listed “marketing tracking,” which has been omitted pending confirmation. If marketing cookies or similar technologies are used, describe their purpose accurately.]
You can use your browser settings to manage or block cookies. Blocking or deleting cookies may affect some services or prevent certain transactions.
When your browser sends a Do Not Track or Global Privacy Control signal, we stop analytics and cookie placement. Some services may not function properly.
[FOLLOW-UP — This wording reflects your earlier confirmation. Have the website and AirTeller providers verify how both signals are handled, including whether essential authentication or session cookies are also blocked. If behavior differs by service, explain those differences here.]
INFORMATION SHARING
We share personal information with service providers and other third parties only as permitted by law and as needed to administer, process, or service accounts. We do not sell personal information or allow third parties to collect personal information through our digital services to track your activity over time or across other websites.
This policy supplements our Member Privacy Notice, which explains how we collect and share personal financial information and describes your available choices.
Member Privacy Notice:
https://firstedfcu.com/wp-content/uploads/privacyWebsite.pdf
ACCESSING AND UPDATING YOUR INFORMATION
You can view much of your account information through our digital services. Contact us to request access to other information, obtain copies, or report an error. Copies may be subject to a fee.
If any of the information we have is inaccurate, please contact us using any of the methods w. Most information is changed immediately. However, we may take up to three weeks to verify the information. If information comes from a third party, we may direct you to that provider for correction.
You may also request deletion of your information. We cannot delete information needed to process transactions or provide services, or information we must retain by law.
Deleting your digital banking profile does not close your accounts or delete the underlying account and transaction records.
HOW WE PROTECT YOUR INFORMATION
We maintain physical, electronic, and procedural safeguards to protect your personal information, including encryption when information is transmitted and stored.
All member-specific data is processed and stored in the United States.
CHILDREN’S PRIVACY
The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. First Education Federal Credit Union’s websites and online services are not directed to children under the age of 13, nor is information knowingly collected from them.
For additional information on COPPA protections, please see the FTC website at: //www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online
CONTACT US
For questions about this policy or requests concerning your information, contact:
First Education Federal Credit Union
Phone or text: 307-432-7400
Email: [email protected]
Mail: PO Box 20030, Cheyenne, WY 82003
Website: firstedfcu.com
Do not send passwords, tax identification numbers, or other sensitive account information through ordinary email or text message.
